Knowing how to cancel Constant Contact might be confusing, but with the right steps, you can easily get there and avoid the unnecessary hassles. Trust me, having a clear understanding of the procedure will save you time and effort.
This article will guide you through the cancellation process, covering all the essential steps you’ll need to take. So, are you ready to learn about canceling your subscription smoothly? Let’s jump into the details.
Reasons to Cancel Constant Contact
Evaluating the reasons to cancel Constant Contact helps clarify whether it is time to opt for a different solution.
Assess Your Needs
Determine if Constant Contact aligns with your business goals and marketing strategies. There are many successful companies that use Constant Contact but it might not be right for you. If your requirements have changed or the features no longer meet your expectations, consider other email marketing platforms that might better serve your needs. Some users find the software difficult to use and feel frustrated by its limited automation capabilities.
Potential Savings
Canceling your account may allow you to allocate financial resources elsewhere. If you find that the cost of Constant Contact in 2024 does not justify the return, reassess the value of maintaining the service. Analyzing your expenses in relation to the outcomes can highlight whether continuing with Constant Contact is a worthy investment.
Wanting a Refund after Free Trial
The 30-day free trial allows you to test the software without having to commit. Although it’s a great way to see if Constant Contact is right for you, some may realize that the platform is not the right fit. For those still in the 30-day refund window, account closure is immediate upon request.
Preparation Prior to Cancellation
Before proceeding to cancel Constant Contact, some preparatory steps ensure a seamless exit from the platform.
Review Your Billing Cycle
Understanding your billing cycle is fundamental to prevent unexpected charges. Constant Contact operates on a subscription-based system where your account renews monthly. Unless you formally request cancellation, the subscription continues. Check your billing date and make sure to cancel before you’re charged.
Backup Your Data
If you have imported data into Constant Contact, such as contact lists, it is important to extract that data. To do this, first log into your account and select the “All Contacts” button under “Contacts,” which is found in the main dashboard.
Then make sure you select the main checkbox to highlight all the contacts and proceed to click the “Actions” button.
Simply press “Export”.
You will then see a pop-up window asking what fields you want to include. 
Once you have checked the box for the information you’ll need, click “Export”. After you’re redirected to the contact list, you’ll see a confirmation that it has been exported—simply click ‘Download CSV’.
This crucial step ensures you’re ready to proceed with the cancellation once completed.
How to Cancel Constant Contact
Canceling a Constant Contact subscription involves a few straightforward steps, whether you’re on a paid plan or a free trial.
Option 1: Log In to Your Account
- Begin by signing into your Constant Contact account.
- Click on your profile name once logged in (this should be in the top right corner)
- Choose “My Account” from the dropdown menu.
- Navigate to the “Billing” tab, typically the second option from the left.
- Select the “Cancel Account” box which can be found under the “Payment Method” box
- After choosing the reason for cancellation, click on continue and proceed to cancel
Option 2: Contact the Billing Team
Calling the billing team provides an alternative way to cancel. Have your account details, such as email address or username, ready.
Call during business hours in Eastern Standard Time (EST). If eligible for a refund, ensure cancellation is within 30 days from your start date. Here are the phone numbers you’ll need to call Constant Contact:
- US & Canada (toll free): 855-229-5506
- UK (toll free): 0808-234-0945
- Outside US: +1 781-472-8120
Politely decline any retention offers to finalize your decision. If you are entitled to the full refund, make sure you explicitly request a full refund.
What to Expect After Cancellation
Canceling your Constant Contact account involves a few post-cancellation expectations. Avoid confusion by enusring all aspects.
Confirmation Email
You will receive a confirmation email once your cancellation is complete. This email serves as verification that your account is closed. If you do not see this email, contact the billing team to confirm the cancellation. It is important to keep this email for your records. Follow up with the billing team if any discrepancies appear.
Impact on Current Campaigns
Active campaigns will terminate immediately upon account cancellation. The system will not send scheduled emails. Before cancelling, review and export any necessary data from your campaigns. I recommend notifying your contacts of any changes in communication plans. Since access to analytics data will be restricted, make sure you download any necessary reports before closing your account. For further understanding, consider reading about general email campaign management here.
Alternatives to Constant Contact
Exploring other email marketing platforms can offer features that better align with your business needs. Understanding the options available ensures you can make an well-informed choice without interruption to your marketing efforts. Here are some alternatives to Constant Contact:
HubSpot
Both Constant Contact and HubSpot target small to mid-size businesses that require email marketing. HubSpot offers much more when it comes to features, and has more marketing capabilities. You can start with HubSpot for free, but exploring a detailed comparison of HubSpot and Constant Contact might help you get a better idea first.
Brevo
Brevo (formerly Sendinblue) combines straightforward email marketing with powerful transactional email functionality, making it versatile. The platform emphasizes affordability and includes SMS marketing and advanced contact segmentation. This integration supports businesses looking to manage multiple channels through a single service.
AWeber
Users and experts recognize AWeber for its ease of use, particularly for small businesses new to email marketing. With a reliable delivery rate and responsive customer support, it is ideal for those prioritizing efficiency in setup and management. The platform’s extensive library of templates simplifies the creation of professional email content.
Conclusion
It doesn’t have to be complicated to cancel your Constant Contact subscription.. Just follow the steps I’ve shared, and you’ll have it all sorted out, with your data safely backed up. Plus, it might be the perfect time to explore options like HubSpot if you’re looking for features that better fit your needs. And if you’re curious about using AI tools for email marketing, you should definitely take a look at this article.
Frequently Asked Questions
What does suspended mean in Constant Contact?
Suspended simply means that an email address has been marked as non-existent after consistently bouncing
Can you cancel Constant Contact any time?
Yes – cancellation can be done at any time.
How long does it take to receive my refund?
It takes two business days – you’ll receive an confirmation email of cancellation.
